To all valued clients, please ensure you carefully read and understand the following Terms & Conditions before paying your deposit. Payment of a deposit confirms that you have read, understood, and agreed to these Terms & Conditions.
For the purposes of this agreement, the following definitions apply:
Mirror House Events
ABN: 93 676 046 919
Hirer
The client hiring products or services from Mirror House Events for a fee.
Item(s)
Any products, equipment, or items hired from Mirror House Events.
1. Deposits & Payments
1.1 The Hirer must carefully review all quotes, invoices, and these Terms & Conditions prior to confirming a booking.
1.2 A non-refundable 50% deposit is required to secure all bookings and hire dates. Items will not be reserved without payment of the deposit.
1.3 Payment of the deposit constitutes acceptance of these Terms & Conditions by the Hirer.
1.4 The remaining balance must be paid in full no later than 7 days prior to the hire date. Failure to do so may result in cancellation of the booking, forfeiture of the deposit, and/or non-delivery of products.
1.5 Bookings made within 7 days of the event date must be paid in full within 24 hours of receiving the invoice.
1.6 Mirror House Events accepts payment via bank transfer. Bank details will be provided on the invoice. Any alternative payment method must be approved by Mirror House Events prior to payment being made.
1.7 Proof of payment must be provided by the Hirer by way of payment confirmation or screenshot.
2. Cancellations
2.1 All cancellations must be submitted in writing. Verbal cancellations will not be accepted.
2.2 Cancellations made within 7 days of the event date will result in forfeiture of the 50% deposit.
2.3 Cancellations made within 24 hours of the event date will result in forfeiture of the full payment amount.
3. Insurance & Liability
3.1 Once the Item(s) have been delivered, the Hirer assumes full responsibility and liability for the Item(s) until collection by Mirror House Events.
3.2 The Hirer is responsible for maintaining adequate insurance coverage, including public liability, property, and damage insurance where applicable, to protect the hired Item(s) against loss or damage.
3.3 Mirror House Events shall not be held liable for any injury, loss, or damage suffered by any person during the hire period or arising from the use of the hired Item(s).
4. Loss or Damage to Item(s)
4.1 The Hirer must immediately notify Mirror House Events if any hired Item(s) are lost, stolen, or damaged.
4.2 The Hirer agrees to reimburse Mirror House Events for the full replacement or repair cost of any Item(s) that are lost, stolen, destroyed, or damaged during the hire period.
4.3 If Item(s) are used outdoors, they must be placed under suitable cover and protected from weather conditions.
4.4 The Mirror Box has a maximum capacity of 3 persons at any one time.
5. Hire Period, Rates & Inclusions
5.1 Standard hire periods are up to 5 hours unless otherwise agreed or restricted by venue requirements.
5.2 Hire pricing includes up to 5 hours of use unless otherwise specified.
5.3 If the Mirror Box is required to remain at the venue overnight, the power must be switched off at the conclusion of the event.
6. Delivery & Collection
6.1 Delivery and collection services are strictly “Drop & Go” unless otherwise agreed in writing.
6.2 Delivery access must be safe, accessible, and at ground level unless otherwise specified and approved by Mirror House Events.
6.3 Mirror House Events will complete bump-in and bump-out on the same day as the event unless otherwise agreed.
6.4 Additional travel fees may apply for locations outside the Sydney Metropolitan area.
7. Photos & Marketing
7.1 The Hirer grants Mirror House Events permission to use photographs and videos taken during the event for marketing, promotional, and social media purposes.
7.2 If the Hirer does not consent to the use of event photos or videos, written notice must be provided at the time of booking.
7.3 The Hirer and their guests are welcome to take photographs and share them on personal social media platforms.
8. General
8.1 Mirror House Events reserves the right to amend these Terms & Conditions at any time without prior notice.
8.2 Any amendments or special agreements must be confirmed in writing by Mirror House Events.